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Tele-MANAS Mental Health Helpline Logs Nearly 48 Lakh Calls in Four Years
Tele-MANAS, India’s national mental health helpline, receives nearly 48 lakh calls in 4 years. The Ministry of Health and Family Welfare operates Tele-MANAS as a 24×7 tele-mental health service across all States and Union Territories.
Tele-MANAS:
| Dimension | Key Details |
|---|---|
| Full form | Tele-MANAS comprises Tele Mental Health Assistance and Networking Across States (Tele MANAS). |
| Start year | Tele-MANAS is established in 2022. |
| Service model | Tele-MANAS provides for a 24×7 tele-mental health service. |
| Programme linkage | Tele-MANAS provides for a key digital component of the National Mental Health Programme (NMHP). |
| Coverage | Tele-MANAS applies to all Indian States and Union Territories, with assured linkages to ensure seamless care. |
| Care network services | Tele-MANAS provides for medical and psychosocial interventions, video consultations with specialists, e-prescriptions, follow-up care, and connections to in-person services. |
| Priority groups | Tele-MANAS provides for prioritisation of mental health services for vulnerable and difficult-to-reach groups. |
| Service structure | Tele-MANAS comprises a two-tier system. |
| Tier 1 | Tier 1 comprises state Tele MANAS cells staffed with trained counsellors and mental health specialists, and provides for Tele-Counseling and Tele-Consultation. |
| Tier 2 | Tier 2 comprises specialists from District Mental Health Programme (DMHP) facilities and medical colleges, and provides for physical consultations and audiovisual consultations via e-Sanjeevani. |
| Digital access | Tele-MANAS provides for a mobile app and video consultation services. |
| Mobile app content | The mobile app provides for mental health resources, including self-care tips, stress management strategies, and tools to recognize early distress signals. |
| Mobile app features | The mobile app provides for a multi-lingual user interface, a chatbot feature (Asmi), accessibility, and an emergency module. |
| Language support | Language support comprises 10 regional languages in addition to English and Hindi: Assamese, Bengali, Gujarati, Kannada, Malayalam, Marathi, Tamil, Telugu, Odia, and Punjabi. |