Department of Posts Delivers First ONDC Order as Logistics Service Provider

The Department of Posts delivers its first online order booked through the Open Network for Digital Commerce on January 15, 2026, acting as a Logistics Service Provider. The first online consignment is booked on January 13, 2026, by UdyamWell and is delivered two days later, reflecting India Post’s operational integration with ONDC for parcel logistics.

Department of Posts as Logistics Service Provider on ONDC :

Dimension	Key Details
First consignment booking	On January 13, 2026, and delivery two days later.
First order booked by	By UdyamWell (an ONDC-enabled initiative supporting rural entrepreneurs).
Operational model on ONDC	Department of Posts operates on ONDC under the “Click & Book” model.
Seller actions	Model provides for sellers to digitally generate pickup requests, select India Post as logistics partner, and have parcels collected from their premises.
Payment and processing	Model provides for postage collection at time of pickup; consignments are inducted, tracked and delivered using India Post’s technology-enabled logistics systems.
Services enabled via ONDC integration	Sellers on ONDC-enabled buyer applications to choose India Post for parcel pickup, booking, transportation and last-mile delivery.
Interoperability and seller choice	Seamless logistics services across platforms, ensuring interoperability and wider choice for sellers, especially small businesses lacking access to private logistics networks.
UdyamWell beneficiary categories	UdyamWell comprises focus on empowering Bharatpreneurs, including artisans, farmers and rural entrepreneurs.
ONDC description	Government-backed initiative to create an open, interoperable digital commerce network.
India Post network	One of the world’s largest postal networks.