PRAGATI’s Three-Tier Governance Model: PMO, Union Secretaries and State Chief Secretaries

PRAGATI (Pro-Active Governance and Timely Implementation), the Prime Minister’s flagship governance platform, marks its 50th meeting. It operates as an integrated and interactive platform for grievance resolution and monitoring/review of key Government of India programmes and projects, including projects highlighted by State Governments. It functions through direct engagement of the Prime Minister with Central and State officials using real-time information and visuals.

PRAGATI (Pro-Active Governance and Timely Implementation) Platform:

Dimension	Key Details
Current trigger	Conducts its 50th meeting.
Full form	PRAGATI provides for “Pro-Active Governance and Timely Implementation”.
Launch date	Launched on March 25, 2015.
Platform nature	Designed as an integrated and interactive platform.
Core functions	Resolving grievances and monitoring/reviewing key programmes and projects of the Government of India, along with projects highlighted by State Governments.
Governance attributes	E-transparency and e-accountability with real-time presence and exchange among key stakeholders.
Design and development	By PMO team with the help of the National Informatics Center (NIC).
Three-tier governance model	PMO, Union Government Secretaries, and Chief Secretaries of the States.
Apex-level meeting mechanism	Prime Minister chairs PRAGATI review meetings with Chief Secretaries of States and Secretaries of Central Ministries/Departments to resolve issues related to identified projects and schemes.
Information support in reviews	Prime Minister to review issues with latest updates and visuals on the screen, including up-to-date visual evidence from project sites.
Technologies used	Digital data management, video conferencing, and geospatial technology.
Post-meeting follow-up	Multi-tier follow-up mechanism to ensure timely implementation of decisions.
Monitoring and review responsibilities	Monitored by the Cabinet Secretariat; schemes and grievances are reviewed at the Ministry level under continuous oversight of the PMO.
Issue selection for PM review	Issues to be flagged are picked up from an available database regarding public grievances, ongoing programmes, and pending projects.
Databases used	Re-engineering databases of CPGRAMS (grievances), Project Monitoring Group (PMG), and the Ministry of Statistics and Programme Implementation.
Interface role	Provides an interface and platform for grievances, ongoing programmes, and pending projects.
Correspondences considered	To the PM’s office by common people or from high dignitaries of states and/or developers of public projects.