RBI Notifies Reserve Bank–Integrated Ombudsman Scheme (RB-IOS) 2026 from July 1, 2026

RBI notifies the Reserve Bank–Integrated Ombudsman Scheme (RB-IOS) 2026 for resolving customer grievances related to services of RBI-regulated entities. The scheme comes into effect from July 1, 2026, and provides an alternate grievance redress mechanism for complaints against Regulated Entities.

Reserve Bank–Integrated Ombudsman Scheme (RB-IOS) 2026:

Dimension	Key Details
Purpose	Cost-effective, expeditious, non-adversarial alternate grievance redress mechanism for resolution of complaints against Regulated Entities.
Coverage	Applies to customer grievances in relation to services provided by entities regulated by RBI.
RBI Ombudsman appointment	RBI may appoint one or more of its officers as RBI Ombudsman and RBI Deputy Ombudsman, generally for a period of three years.
Centralised Receipt and Processing Centre (CRPC)	Established by RBI to receive and process complaints.
Powers of Ombudsman	No limit on dispute amount that can be brought before RBI Ombudsman; authorises compensation up to ₹30 lakh.
Grounds of complaint	Act or omission of a Regulated Entity resulting in deficiency in service.
Appeal provision	Regulated Entity or Complainant may file an appeal before the Appellate Authority within 30 days.
Nodal officer requirement	Regulated Entity shall appoint a Principal Nodal Officer at their head office for furnishing information on its behalf in respect of complaints filed.