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e‑Jagriti Platform Wins Silver at National Awards for e‑Governance
e‑Jagriti platform wins the Silver Award for Digital Transformation (Government Process Re‑engineering) at the National Awards for e‑Governance. The platform provides a digital mechanism to streamline and digitize the consumer dispute redressal process under the Ministry of Consumer Affairs, Food and Public Distribution.
e‑Jagriti Platform (Electronic Justice and Grievance Redressal Information Technology and Innovations):
| Dimension | Key Details |
|---|---|
| Type | e‑Jagriti comprises an AI‑enabled, paperless, unified digital platform. |
| Launch | e‑Jagriti has been launched in January 2025. |
| Nodal ministry | e‑Jagriti is governed by the Ministry of Consumer Affairs, Food and Public Distribution, Government of India. |
| Implementing agency | e‑Jagriti is implemented by the Department of Consumer Affairs (DoCA). |
| Purpose | e‑Jagriti provides for integrating legacy systems, expanding virtual hearings, and ensuring seamless access for consumers in India and abroad. |
| Legacy systems integrated | e‑Jagriti authorises integration of four legacy applications: 1. Online Complaint Management System (OCMS), 2. e‑Daakhil (Digital Admission/Filing Portal), 3. National Consumer Disputes Redressal Commission Case Management System (NCDRC CMS), and 4. Computerization and Computer Networking of Consumer Fora in the Country (CONFONET). |
| Digital access features | Digital access comprises online filing with OTP login, multilingual support, AI chatbot, voice‑to‑text, and an accessibility feature for Persons with Disabilities (PwDs). |
| Virtual hearings | Virtual hearings provide for video hearings as the default mode, and hybrid conferencing at NCDRC and 35 State Commissions. |
| Notifications | Notifications comprise automated SMS and email alerts with role‑based dashboards for lawyers and officials. |
| Payments integration | Payments are integrated with Bharat Kosh, PayGov, and SBI ePay. |
| NRI access | Complaints have been filed from USA, UK, UAE, Canada, Germany, and Australia, and cases have been promptly resolved. |
| Award | e‑Jagriti has won the Silver Award for Digital Transformation (Government Process Re‑engineering) at the National Awards for e‑Governance. |